Frequently Asked Questions
Everything you need to know about your Sony replacement parts and repairs.
Are your Sony parts genuine OEM components?
Yes, we specialize in providing genuine Sony Original Equipment Manufacturer (OEM) parts to ensure complete compatibility and maintain the original performance of your electronics.
How can I verify if a part is compatible with my specific model?
You can find your model number on the back or bottom of your device. Enter this number into our search bar or check the 'Compatible Models' list on each product page to ensure a perfect fit.
What is your return policy for electronic components?
We offer a 30-day return policy for most parts. However, electronic components must be returned in their original packaging and must not show signs of installation or soldering to be eligible for a refund.
Do you provide technical support for part installation?
While we provide high-quality replacement parts, we do not offer direct technical repair services. We recommend consulting a certified technician or referring to official Sony service manuals for installation guidance.
How long does shipping take for urgent repair parts?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, but we offer expedited overnight and 2-day shipping options at checkout for urgent repair needs.
What happens if a part arrives damaged?
Electronics are fragile. If your part arrives damaged, please contact our support team within 48 hours of delivery with photos of the packaging and the item so we can arrange an immediate replacement.